As competing for user attention with content and social media marketing gets more challenging, keeping up with the latest trends is essential for achieving ROI on your campaigns.
According to a recent survey of 344 social media managers, almost 80% of businesses use social media to post original content. Yet, just a little over half (52%) say that they achieve revenue growth through their social efforts.
What is this half doing right? They pay close attention not just to social’s role in their marketing funnel strategy, but they also track emerging trends to stay on the cusp of social relevance. By reading the signs of the times, they can adjust their strategy to keep their social media marketing effective and achieving consistent positive ROI.
To help your business stay on top, here are four social content marketing trends you can keep track of to make your social activities a lucrative component of your overall marketing mix.
Social listening has been used in the past for two main things: establishing the current conversation surrounding a brand’s reputation and finding moments to surprise and delight consumers.
As more of our society’s most important conversations move to social media, social listening has evolved to become more akin to market research. Rather than just gathering brand sentiment data or springing marketing speak on random mentions, brands are actively prospecting for leads, gathering critical feedback data, and developing whole campaigns around becoming a part of social conversations.
A study from Clutch shows that 1 in 4 businesses use social listening to improve their products and service. 42% try to improve customer relationships, while 86% monitor ongoing customer requests, issues, questions and concerns.
Social listening has also spread from the typical confines of Facebook and Twitter to Instagram, YouTube and even Reddit.
When employing social listening for your own purposes, make sure the data you gather is shared across your entire operation. Make note of ongoing complaints regarding your brands, and also look for opportunities within subjects related to the pain points your product solves. Build your social media brand awareness and lead generation campaigns around this data for maximum effectiveness.
For example, Kleenex monitored social media for posts about someone declaring they were fighting an illness. A representative then contacted friends and family members of the person to coordinate a “Kleenex Kit” surprise package filled with get-well items.
The campaign not only helped create social buzz and generate positive conversations, but Kleenex was also able to gather data on how people cope with illness as well as rates of sickness reported through social.
More brands are embracing the use of ephemeral content in their marketing strategy. “Ephemeral content” refers to social media posts that disappear after a limited time. For instance, Snapchat posts sent directly to followers disappear quickly after being viewed. Snapchat Story and Instagram Story posts disappear after 24 hours of being posted.
Many brands considered these platforms and temporary content types impractical or difficult to get a hang of. But, they have a strong motivation to rethink this impression, especially if they have a sizeable market within younger demographics.
Pew Research reveals that 78% of 18-24 year olds use Snapchat every single day. 71% of these users visit the platform multiple times daily! Similarly, Instagram has enjoyed an increase in daily users from 51% to 60% since introducing their “Stories” feature.
Why do younger demographics like this type of content so much? “Much of Snapchat’s value comes from its support of mundane, everyday conversation among close friends,” concludes a recent study conducted at Cornell.
Ephemeral content users value the authenticity and intimacy that comes from having impermanent conversations. Instead of people broadcasting a highly polished, idealized version of themselves that will be enshrined forever on a server, they can feel like they are casually chatting with friends.
Businesses wanting to use the platforms should keep this feeling in mind when they share ephemeral content. Try to only share distinctly human moments or genuinely exciting temporary offers to your followers. For more standard promotions, you can post to your Story, which allows people to opt-in with viewing rather than being force-fed messages.
What kind of ephemeral content works best?
Social media is becoming a launchpad for product discovery. Since popular accounts in communities have the most followers and therefore the most exposure potential, product recommendations from these accounts can quickly catapult awareness and demand.
Nearly 40% of Twitter users claim they have bought a product after a recommendation from someone they follow. That’s likely why 56% of brands say that influencer marketing can improve how people see them, and 48% plan on increasing their influencer marketing budgets in 2018.
However, not just any influencer collaboration will work. Look for accounts that hold attention and sway from their followers but that aren’t full-blown social celebrities. These “micro-influencers” typically have less than a million followers and much higher engagement rates from their audience.
Also, look to data from your audiences and who they tend to look to for content in their specific community. “It really depends on individual brands’ target audiences, and who those audiences trust,” explains one apparel brand CEO.
Make sure to use social listening to look out for influencer opportunities that can land in your lap. As an example, professional artist Matt Cummings began posting adorable drawings made with Posca paint pens, and other artists like PaperBeatsScissors took up the medium with fantastic results.
Now, Posca Markers are a trending topic, with users saying things like “I feel like my entire twitter feed this week has been an elaborate conspiracy to get me to buy those posca paint markers.” Yet, the brand Uni has so far failed to take notice of the traction they are getting nor recognize an opportunity with Cummings for collaboration.