Review requests
A request to every customer by text or email, timed for when the experience is fresh, with a direct link to leave the review.
Why your reviews are holding you back
Good businesses often have thin reviews. Happy customers don’t think to leave one unless somebody asks.
Your newest review is months old.
We ask every customer, at the right moment, with a link that takes two taps.
One bad review sits at the top.
We reply to it calmly and in public, then keep new reviews coming so it moves down.
Reviews come in and nobody replies.
Every review gets a reply, good or tough.
You have 40 reviews and the business next door has 400.
Every customer is asked. Over time the gap closes.
Reviews are only on Google.
We spread requests across the sites that matter for your industry.
You tried a review tool and it felt pushy or spammy.
Our asks are short, personal and honest. Nobody is offered a reward and nobody is filtered out.
You’re in healthcare and worry about what you can say in a reply.
Replies never confirm who is a patient or what they came in for. We write them that way every time.
A fake or competitor review showed up.
We flag it to the platform with the right reason and follow up.
What’s included
Asking, replying and watching. Three simple things, done every time.
Replies to every review
Written in your voice, with care taken on the tough ones.
Monitoring
New reviews on Google, Yelp, Facebook and the sites for your industry show up in one place, so none go unseen.
Flagging
Reviews that break a platform’s rules get reported with the right reason, and we follow up.
Reporting
How many reviews came in, from where, your average rating, and every reply posted.
How we work
Every market is different, so the plan is too. The steps are the same.
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Check
We look at your reviews on every site, when the last one came in, and how you compare with the businesses near you.
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Plan for your market
We pick the review sites that matter for your industry and the moment in your customer’s visit when an ask fits.
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Do the work
Requests start going out, replies start going up, and monitoring runs in the background.
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Show what moved
Your update shows new reviews, replies and where your rating stands.
Questions we hear
Can you remove a bad review?
Only the platform can remove a review, and only if it breaks their rules. We report the ones that do and follow up. For the rest, a calm public reply and a steady flow of new reviews is what works.
Can I offer a discount for a review?
No, and we won’t set that up. Offering anything in exchange for a review is against the platforms’ rules and federal advertising rules. Honest asks work fine.
Can you ask only my happy customers?
No. Every customer gets the same ask. Sorting people first is against platform rules, and it shows.
Do you write the reviews?
Never. Reviews come from real customers, in their own words. We make asking easy and we reply.
I’m a medical practice. Is this allowed?
Yes. Asking patients for reviews is fine. Replies are written so they never confirm anyone is a patient or discuss their care.
See how your reviews compare
We check your reviews against the businesses near you and send you what we find. Free.
- Where competitors show up above you
- Which listings have the wrong details
- How your reviews compare nearby